Returns & Refunds
Return and Cancellation Policy
CANCELLATIONS
You may cancel your order at any time prior to receiving an order confirmation. However, once an order has been confirmed, it is immediately processed for shipping. Therefore, no orders can be cancelled after receiving an electronic order acceptance. In addition, all orders placed between Friday after 5PM to Monday 9AM cannot be canceled, as they are processed over the weekend for shipment.
RETURNS
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, including all items and components that were included in the original package and cannot be disassembled, mounted, or damaged due to incorrect installation or user error. We are not responsible for labor expenses, towing expenses, additional repair expenses or rental car expenses caused by the use of wrong or defective parts during installation.
If your shipment arrived with a damaged or incorrect item, please repackage the item(s) in the original shipping container and refer to our Return Procedure.
Upon receiving your order, inspect all packages thoroughly for missing, damaged, or incorrect parts. If you receive a damaged part, do NOT accept the package, have the shipper immediately return to sender. If the shipper has left a damaged package in your absence, immediately contact the shipper and have the package returned to sender. We must be contacted immediately if you receive missing, damaged or incorrect parts. You will be charged freight on both receipt and return. We are not responsible for missing, damaged, or incorrect parts after 7 days, regardless of the party at fault. We are also not responsible for lost or stolen packages and all such claims must be processed through the shipping company.
Non-Returnable Items:
Service manuals (unless they are sealed and in their original condition),
CD-ROMS,
Gift cards,
Downloadable software products,
Special-order and Custom-made products cannot be returned for any reason.
Batteries with acid,
Painted parts,
Modified parts,
Electrical parts are not returnable if they have been plugged in or unsealed for any reason.
To complete your return, we require a receipt or proof of purchase. Make sure serial number of item is included in receipt.
RETURN PROCEDURE
- Provide your order number, name, email address, phone number and the part number you wish to return, along with an explanation as to why the part is being returned.
- Call us - Call the Returns Desk at 08100686696 / 08138479798
- All returns must be packaged securely. Please make sure to check if there are any special packaging instructions to ensure that no shipping damage occurs. We cannot be responsible for damaged returns resulting from inadequate packaging.
- All goods will be inspected before an exchange or refund is applied.
REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@mrparts.ng.
SALES (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
EXCHANGES (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@mrparts.ng and send your item to: 129, Bamidele Otiko Crescent, Gudu, Abuja, NG.
SHIPPING
Please note that refund does not include shipping costs.
To return your product, you should mail your product to: 129, Bamidele Otiko Crescent, Gudu, Abuja, NG 00000
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over N20,000 you should consider using a trackable shipping service. We don’t guarantee that we will receive your returned item.